FAQ Q1: DO I NEED A PRESCRIPTION? Q2: IS GLOBALDRUGSDIRECT.COM A CANADIAN PHARMACY? Q3: WHY IS THERE A SHIPPING CHARGE IF THE MEDICATIONS ARE SENT OUT THROUGH REGULAR MAIL? ARE THERE OTHER HIDDEN FEES? Q4: WHO ARE THE MANUFACTURES OF GENERIC DRUGS? Q5: WHY DOES CANADA HAVE GENERIC VERSIONS OF MEDICATION(S) AND THAT ARE NOT AVAILABLE IN OTHER COUNTRIES? Q6: ARE GENERIC DRUGS SAFE? Q7: WHAT IS THE DIFFERENCE BETWEEN BRAND AND GENERIC DRUGS? Q8: CAN I RETURN MY MEDICATION IF I NO LONGER NEED THEM? Q9: WHERE ARE MY MEDICATIONS COMING FROM, AND WHY DO YOUR MEDICATIONS COME FROM OTHER COUNTRIES? Q10: HOW LONG IS DELIVERY TIME? Q11: WHY ARE MEDICATIONS CHEAP IN CANADA? Q12: WHY CAN'T I ORDER MORE THAN A THREE MONTH SUPPLY? Q13: WHAT IS THE MAXIMUM AMOUNT OF MEDICATION THAT I CAN ORDER? Q14: ARE THE MEDICATIONS/PRODUCTS OF THE SAME QUALITY AND FROM THE SAME MANUFACTURERS? Q15: DO YOU DEAL WITH INSURANCE COMPANIES? Q16: HOW CAN I PAY FOR MY ORDER? Q17: ARE THERE ANY LIMITS ON THE TYPE OF PRESCRIPTIONS I CAN HAVE FILLED? Q18: WHAT IF I FIND A LOWER PRICED MEDICATION ON ANOTHER MAIL ORDER PHARMACY'S SITE? GLOBALDRUGSDIRECT.COM ANSWERS Q1: DO I NEED A PRESCRIPTION? A: Yes. Like your local pharmacy, GlobalDrugsDirect.com requires a valid prescription written by a licensed physician, in order for us to dispense your prescription medications. When ordering from us please fax us a copy of your medical practitioner's prescription to our toll free fax 1-866-912-3784. All prescription medications are clearly marked by . Over-the-counter products do not require a prescription and are indicated by . Back to Questions Q2: IS GLOBALDRUGSDIRECT.COM A CANADIAN PHARMACY? A: We are a Canadian company that works with licensed pharmacies. Our services give you access to licensed pharmacies around the world offering you the discount prices for your prescription and non-prescription needs, by eliminating the risks of fraudulent transactions from occurring. Back to Questions Q3: WHY IS THERE A SHIPPING CHARGE IF THE MEDICATIONS ARE SENT OUT THROUGH REGULAR MAIL? ARE THERE OTHER HIDDEN FEES? A: FedEx will not allow medications to be shipped through their service. However, United States Postal Service allows medications to be shipped that is why regular postal service is used and why there is a shipping charge. For other companies that offer free shipping, the cost of shipping is factored into their drug prices. There are no hidden charges or membership fees. The only costs you pay are: the price of your medication (as seen on the website), our $10 shipping fee. Back to Questions Q4: WHO ARE THE MANUFACTURES OF GENERIC DRUGS? A: Apotex Inc., Novopharm Limited, Cobalt Pharmaceuticals Inc. and Rhoxalpharma are some of the manufactures of generic drugs. Click here to learn more information on generic manufactures. Back to Questions Q5: WHY DOES CANADA HAVE GENERIC VERSIONS OF MEDICATION(S) AND THAT ARE NOT AVAILABLE IN OTHER COUNTRIES? A: Due to differences in patent laws, Canada produces generic versions of brand name drugs at a quicker rate than other countries. Approval of generic medication is encouraged by the government in Canada in order to provide Canadians with access to lower cost medications. Back to Questions Q6: ARE GENERIC DRUGS SAFE? A: Yes! Generic drugs are just as safe and effective as brand name products are. Generic drugs available in Canada go through a rigorous regulatory and approval process ensuring efficacy. Back to Questions Q7: WHAT IS THE DIFFERENCE BETWEEN BRAND AND GENERIC DRUGS? A: Brand and generic drugs are chemically and therapeutically the same. They have the same chemical ingredients and work in the same way as brand name drugs. Generic drugs are low-cost versions of brand name drugs that are produced by several manufactures once the patents expire on brand name versions. The biggest difference between generic and brand drugs is the price. Back to Questions Q8: CAN I RETURN MY MEDICATION IF I NO LONGER NEED THEM? A: Because we work in conjunction with licensed pharmacies to protect the safety of you and other parties involved once a prescription and non-prescription products have been dispensed it cannot be retuned for any reason. . Under the pharmaceutical law prescription drugs are not returnable. All sales are final. The B.C. College of Pharmacists states that once a medication has left the pharmacy, it cannot be returned for any reason - Bylaw 5 (33. subsection 1) So before ordering (completing your order) please consult with your physician regarding your medication. Back to Questions Q9: WHERE ARE MY MEDICATIONS COMING FROM, AND WHY DO YOUR MEDICATIONS COME FROM OTHER COUNTRIES? A: We dispense medications/products from licensed pharmacies in Canada, UK, New Zealand, Australia, and Germany We only source from licensed pharmacies that meet the highest standards of safety and service. By accessing pharmacies from these different countries, we ensure that you receive reliable, safe, and affordable supply for your medications. Internationally, manufacturers may have different names for the same medications. that However, the active chemical ingredients and therapeutic actions of the medications are exactly the same. Back to Questions Q10: HOW LONG IS DELIVERY TIME? A: For products coming out of Canada the delivery time is 8 to 12 business days. For all international orders the delivery time is 10 to 15 business days. Back to Questions Q11: WHY ARE MEDICATIONS CHEAP IN CANADA? A: The Canadian government regulates the cost of prescription drugs, keeping prices low. The Canadian government also allows generic drug companies to manufacture generic equivalents sooner than other countries. The Canadian Dollar is weak in comparison to other international currencies. Back to Questions Q12: WHY CAN'T I ORDER MORE THAN A THREE MONTH SUPPLY? A: Our guidelines only allow for a three month supply to be dispensed for personal use at one time. Exceptions to this 3 month guideline are made when package size(s) dictate that you receive a different amount of supply. This is to ensure that your medication is dispensed safely in accordance with original manufacturer package size(s). Back to Questions Q13: WHAT IS THE MAXIMUM AMOUNT OF MEDICATION THAT I CAN ORDER? A: According to the regulations you are allowed to order three (3) months worth of personal prescription medication. You are free to order the maximum quantity provided on our website for all Over the Counter medication. Back to Questions Q14: ARE THE MEDICATIONS/PRODUCTS OF THE SAME QUALITY AND FROM THE SAME MANUFACTURERS? A: Canada has exceptionally high standards, a rigorous approval system and very strict requirements for the manufacturing and sale of brand and generic medications. Many of the drugs sold in Canada are the same as those sold in other western countries; manufacturers may use a different name for the exact same drug. In some cases the drug may even look different but it is the same drug with the same active ingredient. Back to Questions Q15: DO YOU DEAL WITH INSURANCE COMPANIES? A: Unfortunately no. Since we are located in Canada we cannot accept foreign insurance. We do provide a detailed invoice in the package which may be acceptable by your insurance company. Back to Questions Q16: HOW CAN I PAY FOR MY ORDER? A: GlobalDrugsDirect.com accepts Visa and MasterCard. We also accept certified checks and money orders, however, these must clear your bank before the medication will be shipped, thus delaying the arrival of your order. We do not accept other credit cards or any other form of payment. Back to Questions Q17: ARE THERE ANY LIMITS ON THE TYPE OF PRESCRIPTIONS I CAN HAVE FILLED? A: GlobalDrugsDirect.com legally cannot ship narcotics or controlled drugs and benzodiazepine medications across the border. We will not fill any habituating prescriptions . Back to Questions Q18: WHAT IF I FIND A LOWER PRICED MEDICATION ON ANOTHER MAIL ORDER PHARMACY'S SITE? A: At GlobalDrugsDirect.com we offer a Lowest Price Guarantee for all of your healthcare needs. If you find a lower price anywhere on the Internet, please contact one of our Customer Service Specialists and we will match that price. You can trust GlobalDrugsDirect.com to provide you with the highest quality medications at the lowest cost. Back to Questions The following are links to learn more about generic manufactures. http://www.fda.gov/cder/consumerinfo/generic_FactsAbout_text.htm http://my.webmd.com/content/article/61/67575.htm

Prescriptions Dispensed by:
Candrug License #18985  Tel: 604.543.8711

Pharmacy Address:
Unit #3 8181 120A Street Surrey, BC Canada V3W 3P2

Pharmacy Manager:
Amarjit Mann